Returns & Exchanges
At hoor.pk, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags.
Initiate Request
Contact our customer support team via WhatsApp or email within 7 days of delivery to request a return authorization.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unwashed condition.
Ship Back to Us
Send the package back to our warehouse using a traceable courier service of your choice and provide us with the tracking number.
Quality Check & Refund
Once we receive and inspect the items, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing