Frequently Asked Questions

Everything you need to know about shopping with hoor.pk

What are your delivery timelines across Pakistan?

We typically deliver orders within 3 to 5 business days for major cities and 5 to 7 business days for remote areas.

What is your return and exchange policy?

You can exchange any unused item within 7 days of delivery if it is defective or the wrong size. Please ensure tags are intact and the original invoice is included.

What payment methods do you accept?

We offer Cash on Delivery (COD) nationwide, as well as secure online payments via Bank Transfer, EasyPaisa, and JazzCash.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and Email to monitor your shipment in real-time.

Are the colors of the products accurate on the website?

We strive to display product colors as accurately as possible; however, slight variations may occur due to photographic lighting or your monitor settings.

Do you offer international shipping?

Currently, we only ship within Pakistan, but we are working on expanding our services to international customers very soon.